Here we have gathered some information you might find useful while you are visiting the World Cup in Canmore. Can’t find what you are looking for? Let us know at info@canmorebiathlon.ca
Tickets
- How do I receive the tickets? Tickets will be sent to you automatically as a PDF file by email from Eventbrite. You also have the option to add the tickets to your wallet on your phone or in the Eventbrite app.
- Am I entitled to a refund if I cannot attend the event? No
- Can I change my booking if I have bought the wrong tickets? No
- Where can I see the different spectators’ areas in the arena? You can see the different areas on our spectator chart here.
- Can I buy tickets on the day when I arrive at the arena? Yes, but we cannot guarantee that there will be any grandstand tickets left. We strongly recommend that you buy your tickets in advance.
Transport
- Can I park at the venue: No, there is only parking in the venue for disabled people.
- How can I travel to the venue: Everyone can take a free public shuttle from the Roam bus stop on 9th Street (behind Downtown Visitor Information Centre) to the venue. The bus departs every 15 minutes from 8 am to 6 pm on competition days. The bus ride takes about 10 minutes. Another option is to arrive by foot, which takes about 30 minutes from the town centre.
In the Arena
- Advertising: Commercial advertising in form of banners, flags and similar are not permitted in the spectator areas and will be removed if necessary.
- ATM: An ATM is located inside the Day Lodge, near the Cornerstone Café
- Cameras: May be brought info the area for private use. However, flashes may not be aimed at the athletes.
- Accessible seating: We want to make the event available for everyone and will set reserve accessible seating on the top of the grandstand.
- Dogs: Dogs are not allowed in the arena.
- Emergency evacuation: In case of an emergency evacuation, spectators are to follow officials’ instructions, which will lead to a safe area.
- First aid: In case of emergency, dial 911. We will have doctors and first aid personnel on site. Contact one of our officials in case you need help.
- Prohibited items in the arena: We will perform checks at the entrance. The following items are prohibited to bring into the arena; Alcohol, weapons, pets, flash cameras and drones, umbrellas, flammable liquids, pyrotechnic ordinance such as fireworks and Bengal lights
- Radio: FM radio receivers may be taken into the arena. Radio transmitters must have a special permit from the World Cup organizing committee.
Spectator Experience
- Is anything happening in the arena before the competitions start? Yes, there will be all sorts of activities along flag row in the run-up to the competitions and between the competitions. Attractions will include food stalls, music, and sale of official Canmore World Cup merchandise.
- When do the doors to the arena open? The doors open 09:00 on Thursday 7 February, and 10:00 on Saturday 9 February and Sunday 10 February.
- Is it easy to find my way around the arena? Yes, the arena will be well signposted. In addition, our dedicated volunteers will be happy to answer your questions if you cannot find your way.
- Can I stand alongside the tracks and watch the competitions free of charge? Yes, on-course viewing is free and no ticket is needed.
- Can I bring a pram/pushchair? You can bring a pram/pushchair to the festival street. You cannot have a pram/pushchair with you in the stands.
- Can I buy food and drink at the venue? Yes, there will be booths selling food and drink. In addition, Cornerstone Café will be open to the public in the Day Lodge from 9 am – 5 pm daily. The café will be serving freshly prepared soups, chili’s, hot lunches, baked goods, locally roasted Rave coffee and beer!
- Will there be anywhere I can go to keep warm? Yes, the Day Lodge is open to everyone.
- Will there be plenty of toilets? There will be toilets close to the stands. There are also accessible toilets inside the Day Lodge.
